Returns
Returns and Refunds:
We want you to be completely happy with your purchase, so if you are not entirely satisfied, we're here to help.
Right to Cancel
You have the right to cancel an online order contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Grimm & Co) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post to Grimm & Co, Unit 20-21 Old Town Hall, Rotherham, S60 1QX, or email to shop@grimmandco.co.uk).
You may use the attached model cancellation form below, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss if the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than -
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transactions, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You shall send back the goods or hand them over to us (Grimm & Co, Unit 20-21 Old Town Hall, Rotherham, S60 1QX), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Model Cancellation Form
To Grimm & Co, Unit 20-21 Old Town Hall, Rotherham, S60 1QX, shop@grimmandco.co.uk:
I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
Contact Us:
If you have any questions on how to return your item to us, contact us on shop@grimmandco.co.uk or on 01709 829750.
