Shipping & Returns

Thank you for shopping with Grimm & Co.  All proceeds from our apothecary and online shop help to provide exciting, engaging writing workshops for children and young people at our literacy charity in Rotherham, so we are truly grateful. 

Shipping:

All items will be despatched within 3 working days by Royal Mail.  Please e-mail shop@grimmandco.co.uk if you have any questions about your delivery or would like to add any extra information regarding where the order should be delivered to.

Royal Mail Standard Shipping (Letter) 0.0 kg – 0.1 kg £1.50

Royal Mail (Large Letter)  0.1 kg – 0.75 kg  £3.00

Royal Mail (Small Parcel)  0.76 kg – 2.0 kg £9.99

Royal Mail (Medium Parcel)  2.0 kg - 20.0 kg £14.99

Free Shipping Over £50

 

Returns:

We want you to be completely happy with your purchase, so if you are not entirely satisfied, we're here to help.

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.  Returns should be sent to our apothecary in the mortal realm at Grimm & Co, 2 Doncaster Gate, Rotherham, S65 1DJ.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit in accordance with your card issuer's policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions on how to return your item to us, contact us on shop@grimmandco.co.uk or on 01709 829750.

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